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Category: Appraisal

The Insurance Claim Learning Hub

Asbestos Abatement Removal

When Asbestos Is “Removed” — But Not Legally: How Unlicensed Work Can Derail Insurance Recovery

When unlicensed work is performed as part of an insurance loss—particularly in regulated areas like asbestos removal—it can place appraisers in a difficult position. While the work may have been intended to advance the policyholder’s recovery, the lack of licensing, documentation, and verification creates uncertainty about how those costs can be defensibly valued. Appraisers must balance their role in supporting the policyholder with a professional duty to remain objective and avoid endorsing costs that cannot be substantiated or may raise compliance concerns. In these situations, valuation decisions often require careful judgment, clearly stated assumptions, and measured treatment of disputed items to preserve the integrity of the appraisal process while allowing the claim to move toward resolution.

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When a Claim Fails Before It Begins: What Leonard v. State Farm Teaches About the Value of a Public Adjuster

The outcome of Leonard v. State Farm illustrates how insurance claims can fail when they are not properly documented, framed, or supported. The homeowner’s attorney attempted to argue for full roof replacement based on building code requirements, but the argument was misapplied and unsupported by the factual record. Critical evidence—such as detailed repairability analysis, code-based justification, and even the insurance policy itself—was missing from the case. As a result, the court found no basis to compel appraisal, no factual dispute over the scope of damage, and no grounds for breach of contract or bad faith.

The case highlights the important role a public adjuster can play in developing a strong claim foundation. A public adjuster would have documented repair feasibility, created a code-compliant narrative, established causation, and ensured the policy and supporting materials were properly presented. With the correct framing and a well-developed record, the homeowner’s position could have been significantly stronger.

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Satellite office in KY

Green Public

Insurance Adjusting

Is now in Kentucky serving clients affected by the tornados. Stop by our satellite location at 3205 US Highway 641 N in Benton, KY. We’re just down the road from the Kentucky Opry.