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Category: Collections

The Insurance Claim Learning Hub

Unpaid Invoice Document

When Invoices Aren’t Enough: A Cautionary Tale for Ohio Contractors from Recent Federal Case Law

Recently, a Federal court’s ruling highlighted a critical risk for contractors who rely on contingency-based contracts. In this case, the contractor performed work and later asserted that approximately $50,000 remained unpaid, yet could not establish that the policyholder had an obligation to pay that amount. Because the contractor’s compensation was contingent on additional insurance recovery—rather than a price fixed by their contract—the alleged balance was treated as speculative rather than an actual debt.

In court, the contractor was unable to demonstrate whether the disputed amount represented unpaid work, eligible overhead and profit, or funds advanced by the business. The absence of a definite payment obligation left the court to conclude that the insurer had already satisfied the claim and that any remaining contractor charges were not legally due.

This outcome underscores the importance of clear, non-contingent contracts to protect contractors from performing substantial work without a legally collectible right to payment.

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All’s Fair in Business and Collections

When service professionals complete their work but payment is delayed or withheld, fairness and financial stability are jeopardized. Public adjusters, like many licensed professionals, face unique restrictions that often prevent adding collection fees to unpaid accounts — yet they still must recover what is owed without violating regulatory boundaries.

To prevent disputes, contracts should clearly define when payment is due, how it may be processed, and what remedies exist for nonpayment. Keeping detailed records of all communications and transactions strengthens the ability to prove entitlement if funds are misdirected or delayed.

If recovery becomes necessary, professionals should pursue lawful options such as written demand notices, small claims actions, or using licensed collection agencies where permitted. Strengthening future relationships through transparent agreements, direct payment methods, and compliance reviews helps avoid similar issues.

Ultimately, ensuring fair payment practices is both a matter of legal compliance and professional integrity — protecting the value of services rendered and the trust between all parties involved.

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Satellite office in KY

Green Public

Insurance Adjusting

Is now in Kentucky serving clients affected by the tornados. Stop by our satellite location at 3205 US Highway 641 N in Benton, KY. We’re just down the road from the Kentucky Opry.