Tag: Client Relations

All’s Fair in Business and Collections

When service professionals complete their work but payment is delayed or withheld, fairness and financial stability are jeopardized. Public adjusters, like many licensed professionals, face unique restrictions that often prevent adding collection fees to unpaid accounts — yet they still must recover what is owed without violating regulatory boundaries.

To prevent disputes, contracts should clearly define when payment is due, how it may be processed, and what remedies exist for nonpayment. Keeping detailed records of all communications and transactions strengthens the ability to prove entitlement if funds are misdirected or delayed.

If recovery becomes necessary, professionals should pursue lawful options such as written demand notices, small claims actions, or using licensed collection agencies where permitted. Strengthening future relationships through transparent agreements, direct payment methods, and compliance reviews helps avoid similar issues.

Ultimately, ensuring fair payment practices is both a matter of legal compliance and professional integrity — protecting the value of services rendered and the trust between all parties involved.

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Walking the Line: Staying Neutral When Ego Enters the Room

When two parties clash over ego or personality differences, resolving the issue often becomes less about facts and more about feelings. Professionals caught in the middle must balance empathy with objectivity — listening to both sides without being drawn into personal loyalties or emotional narratives.

Maintaining neutrality requires a focus on documentation, process, and shared objectives rather than assigning fault. Clear communication, factual summaries, and forward-looking language help redirect energy toward productive solutions. Setting healthy boundaries and avoiding private alliances preserve credibility and prevent further escalation.

Ultimately, successful conflict resolution relies on professionalism, transparency, and emotional discipline — guiding all sides toward mutual respect and a common outcome, even when egos are at their loudest.

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Invoicing Best Practices for Public Adjusters: Setting Expectations and Protecting Your Business

In the world of public insurance adjusting, invoicing isn’t just about getting paid—it’s about setting the tone for a professional relationship rooted in trust and transparency. From the moment a contract is signed, adjusters should be clear about how fees will be assessed, when invoices will be issued, and what steps will follow if payment is delayed. With high workloads and complex claims processes, taking the time to build an effective invoicing protocol can save headaches down the road and help maintain healthy client relationships.

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Satellite office in KY

Green Public

Insurance Adjusting

Is now in Kentucky serving clients affected by the tornados. Stop by our satellite location at 3205 US Highway 641 N in Benton, KY. We’re just down the road from the Kentucky Opry.