Tag: Strategic Thinking

As public adjusting firms grow, many owners step back from hands-on claim handling to focus on leadership and business strategy. While this transition allows for stronger operations, staff development, and long-term stability, it can also create distance from market trends, field realities, and the technical skills that built their credibility. This article explores the balance between managing a business and maintaining professional relevance — offering insight into how firm owners can stay connected to the claims process while guiding their teams toward growth.